In Home / On Site Service, Installation, Repair, Maintenance, Support
QLED/OLED/UHD Smart Television
Digital Signage Display
Interactive Whiteboard
Home Kitchen Appliances
Professional Kitchen Appliances (HoReCa)
Vending Machine
Ultrasound Medical Unit
Mobilphone/Notebook/Desktop
Other Products
Hotline - Customer Service and Support
1st level support (welcome desk)
2nd level support (fault diagnosis and parts dispatch for In Home / On Site technicians)
3rd level support (phone fix)
Carrier Management
Questions and Answers help desk
Logistics
Customer drop off points
Send in / Carry in
Single swap
Double swap
Collect and return (Pick up and return)
DOA management
Depot Repair
Whole unit Repair
Refurbishment
1st Level (Software & Full replacement modules)
2nd Level repairs
3rd level mainboard repair (SMD + BGA)
LCD and Plasma panel (TAB,COG + POL) repair
Spare Parts & Stock Management
Just in time parts management
Spare parts control
Return to vendor processes
Parts salvage
Inventory and Stock control
Pick, Pack & Ship activities
Parts recovery and repair
Central spare parts management and distribution
Central parts distribution to own and ASC In Home / On Site repair technicians
Returns Management
Screening and replace for low $ products like MP3 players, USB Sticks etc
Screening with Asset recovery for High $ returns and refurbishment of CE and Brown Goods
Dismantling for parts and raw materials for economic disposal
Partner Management in Europe, Mid East and Africa
Offer manufacturers one point of contact for EMEA
Offer a central invoicing for the whole region
Roll out of common process in EMEA
Manage a manufacturers ASC network in all regions where no LetMeRepair subsidiary is available through our WEB based IT system. Offering Manufacturers one IT interface and common reporting in all regions
Managed Services
Customer walk in centers / drop off points
Retailer service desks
Customer Service Plaza
Retail Point of Sale (POS) Maintenance Services
In-store point of sale maintenance services
Parts forecasting per region
Point of sale equipment refurbishing
Pole Display, Scanner, Printer, Receipt Printer, Monitor, Terminal
Retail equipment audit support
Asset control and management
Technical call centre remote support to retail stores and onsite technicians
Multiple SLA/TAT support (6hr, 10hr, NBD, weekend)
